Terms of service

Terms of Service

Arsène Lippens Sàrl

Last updated: Last Updated: Version 16th of September 2025 

Welcome to Arsène Lippens Sàrl.

These Terms of Service govern your access to and use of our website, www.arsenelippens.com, and any services, products, content, releases, order windows and transactions offered by Arsène Lippens Sàrl.

By accessing or using our website, placing an order, creating an account, subscribing to our communications, or otherwise interacting with Arsène Lippens Sàrl, you confirm that you have read, understood and accepted these Terms of Service, together with our General Terms and Conditions, Refund, Cancellation & Returns Policy, Privacy Policy, Shipping Policy and any product-specific or release-specific terms communicated at the time of purchase.

Nothing in these Terms of Service affects any mandatory consumer rights that may apply under applicable law.

1. Acceptance of Terms

1.1 Agreement to Terms

By accessing, browsing or using our website and services, you agree to be bound by these Terms of Service and by all applicable policies published on our website.

If you do not agree to these Terms of Service, you should not use our website or place an order with Arsène Lippens Sàrl.

1.2 Modification of Terms

Arsène Lippens Sàrl reserves the right to update, amend or replace these Terms of Service at any time.

The version applicable to an order is the version in force at the time the order was placed, unless a later version is required by applicable law or is more favourable to the customer.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms of Service.


2. Product Information and Ordering

2.1 Product Presentation

Our website presents Arsène Lippens timepieces, accessories, releases and related services.

We make every reasonable effort to ensure that product descriptions, images, specifications, dimensions, colours, materials, prices, availability and delivery estimates are accurate. However, product images and visual materials are for illustrative purposes only.

Actual colours, finishes, textures and appearances may vary due to screen settings, lighting, photography, production tolerances, natural material characteristics or technical limitations.

2.2 Product Availability

Products may be offered in limited quantities, through specific releases, timed order windows, private sales, early-bird campaigns, limited editions or other controlled availability formats.

Arsène Lippens Sàrl does not guarantee that any product will remain available after a release, order window or sales period has closed.

2.3 Order Placement

Placing an order on our website constitutes an offer to purchase the selected product under the terms applicable at the time of purchase.

Arsène Lippens Sàrl reserves the right to accept or reject any order at its discretion, including for reasons relating to availability, allocation, suspected fraud, payment issues, technical errors, pricing errors, incorrect information, compliance concerns or other legitimate business reasons.

A binding contract is formed only once Arsène Lippens Sàrl accepts the order.

2.4 Order Confirmation

After placing an order, the customer may receive an automatic email confirmation or order summary.

Such automatic confirmation does not necessarily constitute acceptance of the order by Arsène Lippens Sàrl.


3. Release Formats and Order Windows

3.1 Standard Collection Watches

Certain Arsène Lippens watches form part of our Standard Collection. These may include, among others, the Artigiano Textile, the Classico and the Scheletrato.

Standard Collection watches may not be available continuously throughout the year. They may instead be released through timed order windows, limited order periods or other controlled release formats.

3.2 Timed Order Window Releases

Certain watches are made available during a defined order window.

Once the order window has closed, the order becomes final, as production, allocation, assembly, engraving, quality control or fulfilment preparations may begin.

After the order window has closed, the order can no longer be cancelled, refunded, returned, exchanged or modified before delivery, except in the case of damage, defect, incorrect supply, or where required by applicable mandatory law.

This applies even if the watch has not yet been delivered.

3.3 Extended Production Releases

Some releases may involve longer production timelines. Orders placed as part of an Extended Production Release are final once the order window has closed.

Such orders cannot be cancelled, refunded, returned, exchanged or modified before delivery due to a change of mind, delivery estimate, production timeline, extended lead time or delay, except in the case of damage, defect, incorrect supply, or where required by applicable mandatory law.

3.4 Limited Edition Releases

Limited Edition watches are released in restricted quantities and may involve specific designs, configurations, materials, numbering, components, production planning or other special characteristics.

Orders for Limited Edition watches are final from the moment the order is confirmed.

Limited Edition watches cannot be cancelled, refunded, returned, exchanged or modified, except in the case of damage, defect, incorrect supply, or where required by applicable mandatory law.

3.5 Personalised or Engraved Orders

Orders containing a personalised engraving, custom text, initials, date, symbol, number or any other form of personalisation are final from the moment the order is confirmed.

Personalised or engraved watches cannot be cancelled, refunded, returned, exchanged or modified, except in the case of damage, defect, incorrect supply, or where required by applicable mandatory law.

This applies whether the engraving or personalisation is offered free of charge, included in the purchase price, or charged separately.

3.6 Early-Bird, Discounted or Preferential Pricing

From time to time, Arsène Lippens may offer early-bird pricing, launch pricing, promotional pricing, preferential pricing, discounted pricing or other special purchase conditions.

Orders placed under early-bird, discounted, promotional or preferential pricing are final once the relevant order window has closed.

Such orders cannot be cancelled, refunded, returned, exchanged or modified before delivery due to a change of mind, production timeline, extended lead time, delivery estimate or delay, except in the case of damage, defect, incorrect supply, or where required by applicable mandatory law.


4. Payment and Pricing

4.1 Payment Methods

We accept payment through the payment methods displayed at checkout. These may include credit cards, debit cards, Visa, Mastercard, Apple Pay and other payment methods supported by our payment providers.

All transactions are processed through secure third-party payment gateways.

4.2 Pricing

All original prices are set in Swiss Francs, CHF.

For convenience, prices may be displayed in local currencies depending on the customer’s location, selected market, browser settings or payment provider.

Currency conversions are indicative and may vary depending on exchange rates, payment providers, banks, card issuers or third-party charges.

4.3 Taxes, Duties and Import Charges

Unless expressly stated otherwise, prices exclude VAT, import duties, customs charges, brokerage fees, local taxes and any other charges that may be imposed by the customer’s country or local authorities upon import or delivery.

The customer is responsible for all duties, taxes, customs charges, import fees, brokerage fees and similar charges applicable in the country of delivery, unless expressly stated otherwise in writing by Arsène Lippens Sàrl.

4.4 Price Changes

Arsène Lippens Sàrl reserves the right to update prices at any time.

The price charged for an accepted order will be the price displayed at the time of purchase, except in the case of obvious error.


5. Shipping and Delivery

5.1 Shipping Locations

Arsène Lippens Sàrl may offer worldwide shipping to eligible countries where the import and delivery of our products is legally and logistically possible.

We reserve the right to refuse delivery to specific countries, regions or addresses at our discretion.

5.2 Delivery Timelines

Delivery timelines communicated on our website, product pages, order confirmations, emails, advertisements or other communications are estimates only, unless expressly stated in writing as a guaranteed delivery date.

Arsène Lippens Sàrl makes every reasonable effort to deliver within the estimated timeline communicated at the time of purchase. However, delivery may depend on production, assembly, quality control, component availability, supplier timelines, customs clearance, logistics, courier performance, holidays, force majeure events or other circumstances beyond our direct control.

5.3 Quality-Control Priority

Quality remains our priority.

If additional time is required to ensure that a watch meets our standards, Arsène Lippens Sàrl reserves the right to extend the delivery timeline.

A delay caused by production, assembly, inspection, correction, quality control, logistics, customs, supplier-related circumstances or other circumstances beyond our reasonable control does not automatically give rise to a right of cancellation, refund, return, exchange, compensation or price reduction, except where required by applicable mandatory law.

5.4 Tracking

Where available, Arsène Lippens Sàrl or the relevant courier may provide tracking information after shipment.

Tracking information is provided for convenience and may be subject to delays, errors or updates by the courier.

5.5 Incorrect Address, Failed Delivery and Non-Collection

The customer is responsible for providing complete, accurate and up-to-date delivery information at the time of placing the order.

If the customer provides an incorrect, incomplete or outdated delivery address, or fails to notify Arsène Lippens Sàrl of an address change before dispatch, Arsène Lippens Sàrl shall not be responsible for any failed delivery, delay, loss, return shipment, customs issue, additional shipping cost, redirection cost, storage fee, duty, tax or other charge resulting from such incorrect, incomplete or outdated information.

Once an order has been dispatched, Arsène Lippens Sàrl cannot guarantee that the delivery address can be changed.

If an order is refused, unclaimed, undeliverable or returned to Arsène Lippens Sàrl due to customer action or inaction, including failure to pay duties or taxes, failure to provide accurate delivery information, failure to collect the parcel, refusal of delivery, or failure to cooperate with the courier or customs authorities, Arsène Lippens Sàrl reserves the right to deduct all related shipping, return, customs, tax, storage, insurance and administrative costs from any refund that may be approved.

Final sale items, Limited Edition watches, personalised or engraved watches, timed order window releases and other non-refundable orders remain non-refundable where delivery fails, is delayed, refused, unclaimed or returned due to customer action or inaction, except where required by applicable mandatory law.


6. Returns, Cancellations and Refunds

6.1 Refund, Cancellation & Returns Policy

Returns, cancellations, refunds and exchanges are governed by the Arsène Lippens Sàrl Refund, Cancellation & Returns Policy, as applicable at the time of purchase.

6.2 Eligible Returns

Subject to the exclusions in the Refund, Cancellation & Returns Policy, eligible non-personalised Standard Collection watches may be returned within 14 days of delivery, provided that all return conditions are met.

6.3 Excluded Products and Orders

Certain products, orders and releases may be excluded from cancellation, return, refund or exchange, including:

  • Limited Edition watches;

  • personalised or engraved watches;

  • final sale items;

  • accessories;

  • gift cards;

  • timed order window releases after the order window has closed;

  • extended production releases after the order window has closed;

  • early-bird, discounted, promotional or preferentially priced orders under the applicable release conditions.

6.4 Prior Authorisation

No return, refund or exchange will be accepted without prior written authorisation from Arsène Lippens Sàrl.


7. Warranty

7.1 Warranty Period

Arsène Lippens Sàrl provides an international warranty for its watches for a period of 24 months from the date of delivery, subject to the applicable warranty conditions and any mandatory rights that may apply under applicable law.

7.2 Warranty Coverage

The warranty covers manufacturing defects and technical issues resulting from production, assembly or material defects under normal use.

7.3 Warranty Exclusions

The warranty does not cover, including but not limited to:

  • normal wear and tear;

  • scratches, marks, dents, impacts or cosmetic damage;

  • damage caused by improper use, negligence, accident, shock, impact or misuse;

  • damage caused by exposure to water, moisture, chemicals, magnetism, extreme temperatures or inappropriate environments, unless expressly covered by the product specifications;

  • wear, staining, creasing, deformation or deterioration of straps, bracelets or other consumable components;

  • battery, strap, bracelet, clasp or accessory wear, unless caused by a confirmed manufacturing defect;

  • damage caused by unauthorised repairs, servicing, opening, modification, engraving, adjustment or intervention;

  • damage caused by use of non-approved parts or accessories;

  • loss, theft or accidental damage;

  • defects resulting from failure to follow care instructions or product documentation.

7.4 Warranty Claims

To make a warranty claim, the customer must contact Arsène Lippens Sàrl at support@arsenelippens.com and provide proof of purchase, a description of the issue and any photographs, videos or supporting information reasonably requested by Arsène Lippens Sàrl.

All warranty claims are subject to inspection by Arsène Lippens Sàrl or an appointed service partner.

If the issue is covered by the warranty, Arsène Lippens Sàrl may, at its discretion and depending on the circumstances, offer repair, replacement, correction or another appropriate remedy.

7.5 Approved Service Partners

For the warranty to remain valid, any repair, service, opening, adjustment or intervention must be carried out by Arsène Lippens Sàrl or an approved service partner.

Repairs, servicing or interventions carried out by unauthorised watchmakers, jewellers or third parties may void the warranty.


8. Intellectual Property

8.1 Trademarks and Brand Assets

Arsène Lippens Sàrl retains all intellectual property rights relating to its name, logos, trademarks, product designs, product names, visual identity, website content, packaging, images, text, drawings, concepts, marketing materials and other protected elements.

8.2 Use of Content

No intellectual property rights are transferred to the customer by virtue of using the website or purchasing a product.

The customer may not reproduce, copy, modify, distribute, use commercially, imitate or exploit any intellectual property of Arsène Lippens Sàrl without prior written authorisation.


9. Website Use

9.1 Permitted Use

The customer may use the Arsène Lippens website only for lawful, personal and non-commercial purposes, unless expressly authorised otherwise in writing.

9.2 Prohibited Use

The customer may not use the website in a way that:

  • violates applicable law;

  • infringes intellectual property rights;

  • interferes with website security or functionality;

  • attempts unauthorised access to systems or data;

  • introduces viruses, malware or harmful code;

  • uses automated tools, scraping, bots or similar technologies without authorisation;

  • harms or may harm Arsène Lippens Sàrl, its customers, its reputation or its commercial interests.


10. Limitation of Liability

10.1 Website and Service Information

Arsène Lippens Sàrl makes reasonable efforts to provide accurate and reliable information on its website.

However, we do not guarantee that the website will be uninterrupted, error-free, fully secure or free of inaccuracies.

10.2 Liability Limitation

To the maximum extent permitted by applicable law, Arsène Lippens Sàrl excludes all liability, whether contractual, tortious or otherwise, except in cases of wilful intent or gross negligence.

10.3 Excluded Damages

Arsène Lippens Sàrl shall not be liable for indirect damages, consequential damages, loss of profit, loss of opportunity, reputational damage, loss of data, business interruption or any similar losses, except where liability cannot be excluded under applicable mandatory law.


11. Force Majeure

Arsène Lippens Sàrl shall not be liable for delay, non-performance or failure to fulfil an order where such delay, non-performance or failure results from circumstances beyond its reasonable control.

Such circumstances may include, without limitation:

  • supplier delays;

  • late or defective delivery of components, raw materials, semi-finished or finished products;

  • production disruptions;

  • logistics disruptions;

  • customs delays;

  • strikes or labour disputes;

  • accidents;

  • epidemics or pandemics;

  • restrictions imposed by authorities;

  • war, civil unrest or political instability;

  • fires, floods, natural disasters or extreme weather;

  • major business disruptions;

  • carrier delays;

  • payment provider disruption;

  • technical failures;

  • other events beyond the reasonable control of Arsène Lippens Sàrl.

In such circumstances, Arsène Lippens Sàrl will make reasonable efforts to inform affected customers and fulfil the relevant orders as soon as reasonably possible.


12. Privacy and Data Protection

Arsène Lippens Sàrl processes personal data in accordance with its Privacy Policy.

By using our website or placing an order, the customer acknowledges that their personal data may be processed for purposes including order fulfilment, payment processing, shipping, customer service, fraud prevention, compliance, marketing where permitted, and other purposes described in the Privacy Policy.


13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms of Service and any contractual relationship between the customer and Arsène Lippens Sàrl are governed by Swiss substantive law.

The provisions of the United Nations Convention on Contracts for the International Sale of Goods of 11 April 1980 are excluded.

13.2 Jurisdiction

Subject to any mandatory consumer protection provisions or mandatory jurisdictions that may apply, the competent courts of Geneva, Switzerland, shall have jurisdiction over any dispute arising from or in connection with these Terms of Service, the website, services or contractual relationship.

Arsène Lippens Sàrl may also bring legal proceedings against the customer at the customer’s place of residence, registered seat or any other competent jurisdiction.


14. Contact

For questions regarding these Terms of Service, please contact:

Arsène Lippens Sàrl
 Email: support@arsenelippens.com