Privacy policy

Last Updated: Version 16th of September 2025 

Privacy Policy 

At Arsène Lippens Sàrl , we are committed to safeguarding the privacy and security of your personal information in accordance with the applicable data protection laws in Switzerland. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website or avail yourself of our services. By accessing or using our website, you consent to the practices described in this policy. 

General Information about Arsène Lippens Sàrl Website 

We respect the privacy of our users and the personal data they entrust us with. We comply with all applicable data protection laws in Switzerland, including the Bundesgesetz über den Datenschutz (Federal Data Protection Act) and the European Union's General Data Protection Regulation (GDPR) when applicable. 

User Data Processed by Arsène Lippens Sàrl 

We process user data in accordance with the relevant data protection laws, and the legal bases include: 

  • Consent (Art. 6(1)(a) GDPR): We process personal data with your consent.
  • Contract Performance (Art. 6(1)(b) GDPR): We process personal data to fulfil contractual obligations. 
  • Legal Obligation (Art. 6(1)(c) GDPR): We process personal data to comply with applicable laws.
  • Vital Interests (Art. 6(1)(d) GDPR): We process personal data to protect vital interests.
  • Legitimate Interests (Art. 6(1)(f) GDPR): We process personal data for legitimate interests unless overridden by your rights and freedoms. 

Arsène Lippens Sàrl collects and processes the following data: 

  • Data voluntarily provided by the user when completing fields on our website, such as making an order, subscribing to the newsletter, or registering for our exclusive community.
  • Supporting documents that users may provide to Arsène Lippens Sàrl to secure transactions and combat fraud when necessary.
  • Data that users voluntarily provide to Arsène Lippens Sàrl when participating in promotions organised by us or as participants in surveys for research purposes.
  • Information regarding purchases made by users via our website and the execution of their orders.
  • Details about visits to our website, including traffic data, connection information, and address data, such as IP addresses, computer host names, browser details, and domain data from referring websites, captured in web logs. 

Arsène Lippens Sàrl explicitly reserves the right to verify the accuracy of personal data provided by users. This includes, but is not limited to, contact information (name, postal address, email address, phone), financial details, product purchases, and the use of Arsène Lippens Sàrl services. 

Purposes of Using User Data 

We use the collected data for the following purposes: 

  • Fulfilling contractual obligations, processing orders, and providing requested services.
  • Notifying users of changes in services or terms and conditions.
  • Conducting surveys to assess satisfaction with our products and services.
  • Securing transactions and preventing fraud or unauthorised use.
  • Protecting website security and ensuring its proper functioning.
  • Analysing website usage and improving user experience and services. 


Information We Collect 

When you visit our website, we may collect the following information: 

  • Personal Information: This includes your name, surname, email address, phone number, and any additional information you provide voluntarily when creating an account or placing an order.
  • Product Information: If you purchase our timepieces, we may collect information about the products you have bought, including the specific model and serial number.
  • Social Media Handles: You have the option to link your Instagram, LinkedIn, Facebook, and TikTok usernames to your account, allowing us to engage with you on those platforms.
  • Log Data: Our servers automatically record information when you access our website, such as your IP address, browser type, operating system, and browsing behaviour.
  • Cookies and Similar Technologies: We use cookies and similar technologies to enhance your browsing experience and gather information about how you use our website. You can manage your cookie preferences through your browser settings. 


How We Use Your Information 

We use the information we collect for the following purposes: 

  • Order Processing: We use your personal and product information to process and fulfil your orders, provide customer support, and deliver your chosen timepieces. 
  • Account Management: Your account information allows us to personalise your experience, keep track of your orders, and facilitate communication with you. 
  • Marketing and Communications: With your consent, we may send you promotional materials, news, and updates about our products, services, and community events. You can opt-out of these communications at any time. Improvement of Services: We analyse data to improve our website, products, and services, and to enhance your overall experience. 
  • Protection of Rights: We may use your information to protect our rights, privacy, safety, and property, as well as that of our customers and partners. 


Information Sharing 

Arsène Lippens Sàrl does not sell, trade, or lease your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances: 

  • Service Providers: We may share your data with trusted third-party service providers who assist us in delivering our products and services. These providers are obligated to keep your information confidential and secure. 
  • Legal Compliance: We may disclose your information if required by law, governmental request, or legal process, or to protect the rights, safety, and property of Arsène Lippens Sàrl or others. 


Data Security 

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security. 

Disclosure of User Data to Third Parties 

We may share your data with trusted third-party service providers who assist us in delivering products and services. Additionally, we may disclose your data when legally required or to protect our rights, safety, or property. 

Storage and Security of User Data 

We store your data in Switzerland and apply appropriate security measures to protect it. While we strive to maintain the security of your data, we cannot guarantee absolute safety during transmission over the internet. 

Your Privacy Choices 

You have the right to review and update your personal information in your account settings. If you wish to delete your account or request a copy of the data we hold about you, please contact us at support@arsenelippens.com. 

User Rights 

You have the right to access, rectify, freeze, erase, restrict, and transfer your data, as well as object to data processing. You can withdraw your consent at any time. If you have any questions or wish to exercise your rights, please contact us at support@arsenelippens.com. 

Newsletter 

If you subscribe to our newsletter, we collect your email address to provide you with updates and promotions. You can unsubscribe anytime using the link in our emails. 

Log Files 

Information collected in log files helps us troubleshoot website issues. 

Third-Party Elements and Links 

Our website may include elements from third-party providers, such as social media plugins. Clicking on such elements may establish connections with third-party servers. Please review third-party privacy policies for data collection and use. 

Amendments 

We reserve the right to update this policy. Updated versions take effect upon publication on our website. By continuing to use our website, you consent to the updated policy. 

Applicable Law and Jurisdiction 

This privacy policy is subject to Swiss law, with the court at our domicile holding jurisdiction 

Updates to this Privacy Policy 

Arsène Lippens Sàrl reserves the right to update this Privacy Policy as required by Swiss data protection laws or to ensure best practices in data protection. We will notify you of any significant changes through our website or via email. It is advisable to review this policy periodically to stay informed about how we protect your privacy. 

Contact Us 

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact our privacy team at support@arsenelippens.com. Your privacy matters to us, and we are committed to addressing any issues promptly and transparently. 

We are registered in Switzerland under registration number CHE-210.111.398, and our registered office is at Rue Adrien-Lachenal 26, 1207 Geneva. 

Note: This Privacy Policy complies with the data protection laws applicable in Switzerland and is subject to change to ensure ongoing compliance with legal requirements and data protection standards.